{"id":239,"date":"2015-04-23T10:54:20","date_gmt":"2015-04-23T17:54:20","guid":{"rendered":"http:\/\/www.don-mckee.com\/?p=239"},"modified":"2015-04-23T10:54:20","modified_gmt":"2015-04-23T17:54:20","slug":"particular-images-fail-to-upload-try-this","status":"publish","type":"post","link":"https:\/\/don-mckee.com\/blog\/2015\/04\/particular-images-fail-to-upload-try-this\/","title":{"rendered":"Particular images fail to upload?  Try this&#8230;"},"content":{"rendered":"<p>There have been several reports recently of users being unable to upload particular images: most will upload fine, but a handful refuse to go.\u00a0 The error message being (incorrectly) reported makes it sound like there&#8217;s an authentication\/sign-on problem, but that&#8217;s obviously not the case since some of the uploads work OK.<\/p>\n<p>Log files have shown that Shutterfly is reporting that an &#8220;Unexpected exception&#8221; occurred while processing the images.\u00a0 We discovered that we could get the images through by editing the images differently, or, more easily, by changing the &#8220;Metadata&#8221; setting in Lightroom&#8217;s Export dialog:<\/p>\n<p><a href=\"https:\/\/www.don-mckee.com\/blog\/wp-content\/uploads\/2015\/04\/SflyMetadata.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-240\" title=\"SflyMetadata\" src=\"https:\/\/www.don-mckee.com\/blog\/wp-content\/uploads\/2015\/04\/SflyMetadata.jpg\" alt=\"Change Export Metatdata setting\" width=\"427\" height=\"127\" srcset=\"https:\/\/don-mckee.com\/blog\/wp-content\/uploads\/2015\/04\/SflyMetadata.jpg 427w, https:\/\/don-mckee.com\/blog\/wp-content\/uploads\/2015\/04\/SflyMetadata-300x89.jpg 300w, https:\/\/don-mckee.com\/blog\/wp-content\/uploads\/2015\/04\/SflyMetadata-150x44.jpg 150w, https:\/\/don-mckee.com\/blog\/wp-content\/uploads\/2015\/04\/SflyMetadata-400x118.jpg 400w\" sizes=\"auto, (max-width: 427px) 100vw, 427px\" \/><\/a><br \/>\nSomething in the image metadata is apparently causing Shutterfly to choke!\u00a0 If some of your images refuse to upload, try changing the &#8220;Metadata&#8221; setting, and see what happens.\u00a0 I don&#8217;t have confirmation that this is a 100% work-around for the problem, but at least it&#8217;s something for you to try!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There have been several reports recently of users being unable to upload particular images: most will upload fine, but a handful refuse to go.\u00a0 The error message being (incorrectly) reported makes it sound like there&#8217;s an authentication\/sign-on problem, but that&#8217;s obviously not the case since some of the uploads work OK.<\/p>\n<p>Log files have [&#8230;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,4],"tags":[],"class_list":["post-239","post","type-post","status-publish","format-standard","hentry","category-lightroom","category-shutterfly"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/don-mckee.com\/blog\/wp-json\/wp\/v2\/posts\/239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/don-mckee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/don-mckee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/don-mckee.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/don-mckee.com\/blog\/wp-json\/wp\/v2\/comments?post=239"}],"version-history":[{"count":3,"href":"https:\/\/don-mckee.com\/blog\/wp-json\/wp\/v2\/posts\/239\/revisions"}],"predecessor-version":[{"id":243,"href":"https:\/\/don-mckee.com\/blog\/wp-json\/wp\/v2\/posts\/239\/revisions\/243"}],"wp:attachment":[{"href":"https:\/\/don-mckee.com\/blog\/wp-json\/wp\/v2\/media?parent=239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/don-mckee.com\/blog\/wp-json\/wp\/v2\/categories?post=239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/don-mckee.com\/blog\/wp-json\/wp\/v2\/tags?post=239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}