The following Shutterfly Upload problems have been reported:
- Symptom:
-
Error dialog with
API operation not supported
is displayed.
- When it occurs:
- When trying to connect to Shutterfly.
- Possible cause:
- Shutterfly has discontinued their developer application programming interface (API).
- Work-around:
- There is no work-around.
- Notes:
- This error is the result of a server-side change, and can not be fixed.
- Symptom:
-
Error dialog with
The Shutterfly Upload plug-in was not allowed access to your account. Please re-authenticate, or turn off seamless sign-in, and try again
is displayed.
- When it occurs:
- At various times when trying to connect to Shutterfly.
- Possible cause:
- Changes to Shutterfly’s server-side implementation.
- Work-around:
- Disable seamless sign-in in the Lightroom Plug-in Manager configuration for the Shutterfly Upload plug-in.
- Notes:
- This error is the result of a server-side change, and will not be fixed.
- Symptom:
-
Browser web page with
OOPS! This page appears to be missing….
is displayed.
- When it occurs:
- After your export or publishing session completes.
- Possible cause:
- Your export or published collection Post-Processing option is set to
After Export: Visit Shutterfly
- Work-around:
- Set your export or published collection Post-Processing option to
After Export: Do nothing
- Notes:
- This error is the result of a server-side change, and will not be fixed.
- Symptom:
-
Error dialog with
Shutterfly encountered an error retrieving your album list….
is displayed.
- When it occurs:
- When connecting to Shutterfly, when manually refreshing your album list, or following an export or publishing session.
- Possible cause:
- Changes to Shutterfly’s server-side application programming interface (API).
- Work-around:
- Enter your folder and/or album names manually during export or published collection setup, rather than using the pick-list.
- Notes:
- This error is the result of a server-side change, and will not be fixed.
- Symptom:
- Error dialog with
NSError Line 1: Document is empty … (Mac)
or
An internal error has occurred: Invalid at the top level of the document. (Windows)
is displayed.
- When it occurs:
- Most likely during login with Shutterfly, but it could happen during export, too.
- Possible cause:
- Your computer’s date and/or time are not set correctly.
- Work-around:
- Set your computer’s date and time to be within 15 minutes of the correct time.
- Symptom:
- Error dialog with
Problem connecting to https://ws.shutterfly.com
bad urlis displayed. A log file capturing the problem will show a “nil” password being passed during the log in process.
- Platform:
- Mac.
- When it occurs:
- After pressing the plug-in’s “Log In” button.
- Possible cause:
- After entering your password, you immediately clicked on the “Log In” button.
- Work-around:
- After entering your password, use the “Tab” key to exit the field, or press the “Export” button without logging in first.